---

1. Scope of This Policy

This policy applies to the following services provided by Nexus4 IT:

• IT consultations (on‑site or remote)
• Managed IT services
• Project‑based work
• Infrastructure assessments
• Security camera installation and support
• Support services are provided under monthly, annual, or fixed‑term agreements

If there is a conflict between this policy and a signed service agreement, Statement of Work (SOW), or contract, the signed agreement will govern.

---

2. Consultation Cancellations & Rescheduling

Scheduled Consultations

• Consultations may be canceled or rescheduled with at least 24 hours’ notice at no additional charge.
• Cancellations or rescheduling requests made within 24 hours of the scheduled time may incur a cancellation fee of up to 50% of the scheduled service cost.
• Failure to attend a scheduled appointment without notice (“no‑show”) may result in complete billing for the scheduled consultation.

Nexus4 IT understands that emergencies occur and will review exception requests on a case‑by‑case basis at its discretion.

---

3. Managed IT Services Cancellation

Month‑to‑Month Agreements

• Month‑to‑month managed IT services may be canceled with 30 days’ written notice.
• Services and billing will continue during the notice period.

Term Agreements (Quarterly, Annual, or Multi‑Year)

• Early termination of term‑based agreements may result in early termination fees, as defined in the applicable contract or SOW.
• Fees may include recovery of discounted pricing, remaining contract balances, or unrecoverable costs incurred by Nexus4 IT.

---

4. Project‑Based Work

For fixed‑scope or project‑based services:

• Projects canceled before work begins may be eligible for a partial or full refund, excluding administrative, planning, or assessment fees.
• Projects canceled after work has started will be billed for:
  • Work completed to date
  • Non‑refundable expenses
  • Hardware, software, subscriptions, or licenses already purchased

Deliverables completed before cancellation will be provided once all outstanding balances are paid.

---

5. Hardware, Software, & Licensing

• Hardware, software, subscriptions, and third‑party licenses purchased on behalf of the client are non‑refundable once ordered, unless otherwise stated by the vendor.
• Any vendor‑approved returns or refunds will be handled according to the vendor’s published policies and passed through to the client when applicable.

---

6. Security Camera Installations

• Installation appointments canceled with less than 48 hours’ notice may incur a cancellation or restocking fee.
• Custom‑ordered, special‑order, or pre‑configured equipment is non‑refundable.
• Installation labor already performed will be billed at the agreed rate.

---

7. Termination for Cause

Nexus4 IT reserves the right to suspend or terminate services with written notice if:

• Payment obligations are not met
• Services are misused or abused
• Client actions present a security, legal, or operational risk
• Required cooperation or access is withheld

The client remains responsible for all charges incurred up to the effective termination date.

---

8. Data, Access, and Transition Support

Upon cancellation or termination:

• Nexus4 IT will provide reasonable transition assistance, subject to the payment of all outstanding balances.
• Access credentials, documentation, and configurations will be transferred in accordance with agreed procedures.
• Data retention and deletion will follow contractual requirements and applicable laws.

---

9. Refunds

• Approved refunds will be processed using the original payment method.
• Refund processing times may vary by financial institution and payment provider.
• Payments for services already rendered are non‑refundable.

---

10. How to Submit a Cancellation Request

All cancellation requests must be submitted in writing through one of the following methods:

• Email
• Client portal (if applicable)
• Written notice to an authorized Nexus4 IT representative

Requests should include:

• Company or organization name
• Services to be canceled
• Requested effective date

---

11. Policy Updates

Nexus4 IT may update this Cancellation Policy from time to time. Updates will be posted on this page and will not apply retroactively to existing agreements unless required by law.

---

12. Contact Information

If you have questions about this Cancellation Policy or need to submit a cancellation request, please get in touch with us:

Nexus4 IT

Veteran‑Owned IT Services Provider

📧 Email: support@nexus4it.com

📞 Phone: 857‑374‑4332

🌐 Website: https://www.nexus4it.com

---

This Cancellation Policy is provided for general informational purposes and does not replace or supersede the terms of any signed agreement, contract, or Statement of Work.